Voice-of-Customer Evidence RepositoryOperated by Reality Contact, LLC

Voice-of-customer evidence

Make every customer claim traceable to the conversation.

Share ten permissioned transcripts after secure intake. Receive a finished searchable repository with exact quotes, one contradiction, and retrieval tests before considering the larger corpus.

Ten-call evidence repositorySee the paid continuation
Example result

A claim that opens back to the call

document
  1. Quoted needExact source spanSpeaker, timestamp, call, and segment remain attached.
  2. Opposing evidenceLinked contradictionDifferent context remains visible.
  3. Open questionNo corpus answerMissing evidence is recorded, not invented.
The synthesis stays attached to the exact source, participant context, and evidence boundary.

Memory is not a customer-evidence system

A remembered quote can shape a roadmap or message long after its speaker, context, segment, and qualification have disappeared.

The repository preserves exact sources, permissions, contradictions, and missing evidence so a buyer can inspect the record behind a claim.

The free output is already usable

The ten-call repository includes normalized transcripts, metadata, an approved taxonomy, source-linked quotes, a contradiction, and recorded retrieval tests.

The paid repository extends the same method across the bounded corpus and adds promises, permissions, contribution workflow, and a documented handoff.

What comes back from the record

A completed searchable repository for ten permissioned calls with a buyer-approved taxonomy, five source-linked quotes, one documented contradiction, participant and segment metadata, and recorded retrieval-test results. The buyer keeps the repository.

Turnaround: Delivered within four business days after secure receipt of ten usable transcripts, approved permissions, metadata, taxonomy questions, and access rules.

From permissioned calls to retrievable evidence

  1. Normalize

    Attach stable call, speaker, timestamp, participant, segment, and permission metadata.

  2. Classify

    Apply a buyer-approved taxonomy while preserving unclassified and contradictory material.

  3. Test

    Run known-answer retrieval and access cases against exact source passages.

  4. Use

    The buyer verifies citations and assigns owners to promises, gaps, and decisions.

There is already a market for this work.

The links below show existing providers and public reports from people who have dealt with the same problem. A source supports only the statement printed beside it.

SourceDovetail sells a customer-insights platform for storing research, analyzing qualitative material, and sharing evidence through published plan options.SourceCondens sells a qualitative research repository with analysis, transcription, collaboration, and published pricing.ProviderDovetail: Dovetail publishes free and paid workspace plans plus an enterprise contact path for customer research and insights.ProviderCondens: Condens publishes individual, business, and enterprise pricing for qualitative research analysis and repositories.

Why the check is free

The free output is useful on its own. A finished ten-call repository demonstrates whether source linkage and retrieval are useful on the buyer's real evidence without asking the buyer to purchase a larger corpus first.

Ten-call evidence repository

A completed searchable repository for ten permissioned calls with a buyer-approved taxonomy, five source-linked quotes, one documented contradiction, participant and segment metadata, and recorded retrieval-test results. The buyer keeps the repository. Delivered within four business days after secure receipt of ten usable transcripts, approved permissions, metadata, taxonomy questions, and access rules.

Do not send private links or files through this form. If the service fits, a person will reply with a secure intake method and written deletion terms before you share private material.

Operated by Reality Contact, LLC. Prices are in United States dollars, and refund conditions appear beside the paid repository. Only buyer-authorized recordings and transcripts enter secure intake under written deletion terms; no private material belongs in the public form. The buyer controls permissions, lawful use, privacy and retention, access roles, taxonomy approval, and every product or marketing decision. This service does not replace legal, security, privacy, compliance, employment, tax, financial, or other professional advice.

Answers for the questions around this decision

Questions before you send anything

What do I send?

Do not send private or sensitive links, files, recordings, transcripts, credentials, customer data, or personal data through the public form. A person will reply with a secure intake method and written deletion terms before any private material is shared.

What comes back for free?

A completed searchable repository for ten permissioned calls with a buyer-approved taxonomy, five source-linked quotes, one documented contradiction, participant and segment metadata, and recorded retrieval-test results. The buyer keeps the repository. Delivered within four business days after secure receipt of ten usable transcripts, approved permissions, metadata, taxonomy questions, and access rules.

Where does the service stop?

Reality Contact, LLC organizes and tests buyer-authorized customer evidence. The buyer owns recording and transcript permissions, lawful use, privacy and retention policy, participant metadata, access roles, taxonomy approval, product interpretation, and every consequential product or marketing decision. Use the repository in the next product or messaging review, verify the cited source passages, and assign owners to recorded promises, contradictions, and evidence gaps. Only buyer-authorized recordings and transcripts enter secure intake under written deletion terms; no private material belongs in the public form.

Do you decide what customers want?

No. Reality Contact, LLC organizes the supplied evidence and its limits. The buyer interprets it and makes every product or marketing decision.

Can you use calls without explicit permission?

No. The buyer must authorize lawful use and supply the permission and access rules before secure intake.

Will the repository tell us how common a view is?

Not from an unweighted call corpus. It records which supplied sources support, oppose, or do not answer a proposition.

Can we send recordings through the website?

No. A person provides a secure intake method and written deletion terms before private material is shared.

Ten-call evidence repository

A completed searchable repository for ten permissioned calls with a buyer-approved taxonomy, five source-linked quotes, one documented contradiction, participant and segment metadata, and recorded retrieval-test results. The buyer keeps the repository. Delivered within four business days after secure receipt of ten usable transcripts, approved permissions, metadata, taxonomy questions, and access rules.

Do not send private links or files through this form. If the service fits, a person will reply with a secure intake method and written deletion terms before you share private material.

Operated by Reality Contact, LLC. Prices are in United States dollars, and refund conditions appear beside the paid repository. Only buyer-authorized recordings and transcripts enter secure intake under written deletion terms; no private material belongs in the public form. The buyer controls permissions, lawful use, privacy and retention, access roles, taxonomy approval, and every product or marketing decision. This service does not replace legal, security, privacy, compliance, employment, tax, financial, or other professional advice.

Every published quote or promise remains linked to a buyer-authorized source passage and recorded context.

The free repository contains ten completed calls, five source-linked quotes, one contradiction, and retrieval-test results.

Corpus patterns describe only the supplied authorized material and do not establish market prevalence.

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